Lack of Post-Operative Care: Full-Cycle Follow-Up Service
To resolve problems such as delayed post-operative recovery guidance and no channels for feedback, a “post-operative follow-up system” is built:
- Within 24 hours after the operation, nurses conduct return visits via phone/WeChat to confirm the wound condition and remind medication use.
- Phased care guidelines (e.g., sun protection during scab formation, diet during swelling reduction) are pushed to clients on the 3rd, 7th, and 30th days after the operation.
- An exclusive client group is established, where physicians and nurses answer questions in real time (e.g., swelling management, result maintenance). For major projects (e.g., liposuction, thread lifting), post-operative re-examinations are arranged to reduce recovery risks.
