THE MOST PROFESSIONAL MEDICAL AESTHETIC Solutions!

To solve problems such as client information leakage and privacy exposure during diagnosis and treatment, privacy protection standards are formulated:​ Client data (e.g., consultation reports, test data) is stored in an encrypted format and can only be viewed by authorized collaborating physicians.​ Independent spaces are used for operation rooms and observation rooms, equipped with privacy curtains and sound insulation facilities to prevent unrelated personnel from entering.​ A Portrait Right Usage Authorization Form must be signed before taking post-operative comparison photos, and the photos are only used for the client’s personal effect tracking, not for promotion, to eliminate clients’ privacy concerns.

To address issues such as difficulty in collecting client opinions and slow problem handling, a “dual-channel feedback mechanism” is opened:​ Clients can anonymously/real-name rate and provide feedback on process experience and service issues through a service evaluation mini-program (triggered 7 days after the operation).​ A “Customer Complaint Rapid Response Specialist” is assigned. After receiving feedback, the specialist contacts the client within 1 hour and provides a solution (e.g., unsatisfactory adjustment, compensatory care) within 24 hours.​ Feedback data is summarized monthly, and processes are optimized for high-frequency issues (e.g., long waiting time, insufficient post-operative guidance) to improve service quality.

To resolve problems such as delayed post-operative recovery guidance and no channels for feedback, a “post-operative follow-up system” is built:​ Within 24 hours after the operation, nurses conduct return visits via phone/WeChat to confirm the wound condition and remind medication use.​ Phased care guidelines (e.g., sun protection during scab formation, diet during swelling reduction) are pushed to clients on the 3rd, 7th, and 30th days after the operation.​ An exclusive client group is established, where physicians and nurses answer questions in real time (e.g., swelling management, result maintenance). For major projects (e.g., liposuction, thread lifting), post-operative re-examinations are arranged to reduce recovery risks.

To tackle issues such as poor connection between intra-operative links and client anxiety, a “standardized intra-operative workflow” is formulated:​ After arriving at the hospital, clients are guided by exclusive medical guides to complete file registration and pre-operative examinations, then escorted to an independent pre-operative preparation room (providing clothing change, disinfection, and sedation care).​ Before entering the operation room, physicians recheck the project and plan. During the operation, a nurse is assigned to accompany the client throughout and feed back the client’s feelings (e.g., pain level) in real time.​ After the operation, the nurse escorts the client back to the observation room and explains immediate care points, ensuring orderly connection of each link and reducing client anxiety.

To solve problems like busy phone lines for appointments and difficulty in time matching, an intelligent appointment platform is launched:​ Clients can independently select projects, physicians, and hospital visit times via a mini-program/APP. The system displays the physician’s schedule and remaining appointment slots in real time.​ After a successful appointment, an automatic SMS reminder (including hospital route and pre-operative precautions) is sent. If rescheduling is needed, clients can operate online without repeated communication.​ The background synchronously pushes appointment information to consultants, who prepare consultation materials in advance to reduce clients’ waiting time at the hospital. Appointment efficiency is improved by over 40%.

To address issues such as unclear transmission of pre-operative needs and deviations in expected results, a “three-step consultation process” is established:​ Step 1: Consultants initially sort out clients’ demands through a needs questionnaire (e.g., target improvement areas, expected results, past medical aesthetics experience).​ Step 2: Collaborate with physicians for professional evaluation. Combined with skin test reports and facial contour data, 3D simulation technology is used to intuitively present post-operative effects.​ Step 3: Jointly sign the Expected Results Confirmation Form to clarify contraindications, risks, and recovery cycles, avoiding information asymmetry and enhancing client trust.