Low Appointment Efficiency: Intelligent Appointment System
To solve problems like busy phone lines for appointments and difficulty in time matching, an intelligent appointment platform is launched:
- Clients can independently select projects, physicians, and hospital visit times via a mini-program/APP. The system displays the physician’s schedule and remaining appointment slots in real time.
- After a successful appointment, an automatic SMS reminder (including hospital route and pre-operative precautions) is sent. If rescheduling is needed, clients can operate online without repeated communication.
- The background synchronously pushes appointment information to consultants, who prepare consultation materials in advance to reduce clients’ waiting time at the hospital. Appointment efficiency is improved by over 40%.
